To change your password, go to the account settings section after logging in. Select "Change Password" and follow the instructions to update your password. If you are having trouble changing your password please contact our customer support at support@florismart.com

To view your invoices, please follow these steps:

1. 1. Log in to your account.
2. 2. Click on your name in the top right corner.
3. 3. Select 'Your Account' from the dropdown menu.
4. 4. On the left-hand side, you will see a menu. Click on the 'Invoices' heading to access your invoices.

If you’ve forgotten your password and/or username, please contact our support team at contact@florismart.com. They will assist you in promptly resetting your password and getting you back into your account.

To pay for your invoice, please follow these steps:

1. 1. Log in to your account.
2. 2. Click on your name in the top right corner.
3. 3. Select 'Your Account' from the dropdown menu.
4. 4. On the left-hand side, you will see a menu. Click on the 'Invoices' heading to access your invoices.
5. 5. Select the invoice to be paid, and pay the outstanding amount via online payment.

Your account manager can assist you with the selection process and provide additional support for large and important orders. If you are not sure who your account manager is, please contact us at contact@florismart.com or +44203318482

The arrow symbol on a product indicates that it cannot be canceled with the supplier or grower. Therefore, once you add this item to your basket, you are committed to the purchase.

To change the quantity of a bunch, first click on the desired product, then select the desired quantity.

Grower Deals are special offers made directly by growers. You can find these deals under the Pre-Order List tab in the webshop.

Superdeals are exceptional offers available on our next-day delivery selection. These deals provide you with the opportunity to purchase high-quality flowers at unbeatable prices in smaller quantities, ensuring you get the best value for your money. Explore our Superdeals to take advantage of these fantastic savings and receive your order promptly the very next day.

Suppliers specialize in specific product groups and exclusively supply exporters. As a result, we can offer fresh and high-quality products. Suppliers often have a broader selection of products since they work with multiple growers, whereas growers typically offer products they have personally cultivated.

You can cancel your product within a specific timeframe, which varies between 2 to 10 minutes after placing the order.

Our logistics partner takes care of delivery to your door. You can track your order using the tracking link provided via email upon its departure. This link will give you updates on the status of your delivery. For deliveries to Scotland, your courier will contact you to provide you with updates.

Delivery days are the days when your order is scheduled to arrive at your address. These depend on the departure days and the transit time required. Our delivery days vary per region. Upon scrolling to the bottom of the webshop, please find the tab ‘Purchase and Delivery’. Please follow this link to check your delivery days.

Our logistics partner takes care of delivery to your door. You can track your order using the tracking link provided via email upon its departure. This link will give you updates on the status of your delivery. For deliveries to Scotland, your courier will contact you to provide you with updates.

Delivery is free for orders of £200 or more. If your order total is between £150-£200, a delivery fee of £30 will apply. If your order total is below £150, a delivery fee of £50 will apply. If you have any further questions, please don't hesitate to contact us.

Yes, we offer credits for faulty, broken, and missing flowers. Please contact our customer service team at contact@florismart.com or +442033184820 with details and photos of the faulty items to process your claim, within 24 hours of the product’s arrival. Subject to terms and conditions.